This report presents on the common issues in aged care advocacy case work in 2020-21. The key themes that have emerged in this report have reinforced the findings and recommendations made by the Royal Commission into Aged Care Quality and Safety in relation to:
knowledge of, and access to, the aged care system
workforce supply and training
an undersupply of home care services
services not adequately meeting the needs of older people
the interface between health and aged care
a lack of flexibility, choice, and control, particularly for those from diverse and marginalised backgrounds
quality of care concerns, particularly in the residential aged care setting
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