Seniors Rights Service Ltd

Seniors Rights Service is a community organisation dedicated to protecting and advancing the rights of older people, particularly vulnerable and disadvantaged groups.

We provide free and confidential telephone advice, aged care advocacy and support, legal advice and rights-based education forums to seniors across New South Wales.

Our aged care advocates assist older people who receive Commonwealth-funded aged care services at home or in residential care, as well as their carers or family members.

We listen, clarify your issues, provide information, inform you of your rights, identify possible outcomes, help you advocate for yourself and, if requested, speak up for you. For example, many people feel uncomfortable raising a complaint about a service they depend on for their daily care.

Our legal team provides advice to older people, including retirement village residents, on human rights (discrimination, abuse – physical, psychological, financial, other), planning for the future (wills, power of attorney, guardianship), consumer rights (debt management, unfair contracts), accommodation matters (granny flats, strata) and other issues.

We provide advice to residents of retirement villages (self-care units and serviced apartments) on issues arising from disputes with management or interpretation of contracts.